AI voice agent
It answers when nobody else can
Inbound calls hit the voice agent, which greets the caller, asks qualifying questions one at a time, and gives rough service and pricing guidance. When the call needs a person, it tries a warm transfer to an available rep.
- Nobody answers: it creates a callback task, raises a high priority alert, and texts the caller that your team is on it.
- Every completed session leaves a call summary in the shared inbox with the qualification notes and whether a transfer connected.
- It speaks in your saved Brand Voice profile and stays on rough pricing. It will not promise a crew or a firm date.