Something not working?Let us get it sorted.
A real person reads every message. Include your account email and what you were doing when it happened and we can usually answer on the first reply.
Monday to Friday, 9am to 5pm Eastern. Most email gets answered within 24 hours.
Where to start
Four ways to reach us
Email us
The fastest way in. Include your account email so we can pull up your workspace before we reply.
support@cleanestimate.proRead the docs
Every workflow written up, from your first estimate to webhook signing, with screenshots and troubleshooting.
docs.cleanestimate.proReport a bug from inside the app
The in-app reporter captures diagnostics and a screenshot of the current window automatically, so we do not have to ask you to reproduce it.
How bug reporting worksSend a detailed request
Longer question, feature request, or something about billing? Use the contact form and it routes to the right person.
Open the contact formHours and response time
Monday through Friday, 9:00 AM to 5:00 PM Eastern. Email sent during the week is usually answered inside 24 hours. Anything that looks like it is blocking a crew from working gets moved to the front of the line.
Before you write in
The ones that come up most
How do I reset my password?
Click Forgot Password on the login page and enter your email. The reset link arrives within a few minutes. If it does not show up, check your spam folder before emailing us.
Can the mobile app work offline?
Yes. Quotes save on the device first and queue a write when the connection comes back. Canvassing works the same way: download the territory, knock doors offline, and results upload when you are back on data.
My estimate did not reach the customer.
Check the estimate record for delivery status first. Most failures come down to a bad phone number, an SMS opt-out on that contact, or a workspace that has not finished connecting its messaging provider. The docs have a full delivery troubleshooting walkthrough.
How do I cancel my subscription?
From Settings, then Billing, in the admin dashboard. You keep access through the end of the current billing period. Downgrades also take effect at the end of the cycle rather than immediately.
How do I delete my account and my data?
Email support@cleanestimate.pro from your account email with a deletion request. We permanently delete the account and all associated data within 30 days of a verified request.
Which devices are supported?
The web app runs in any modern browser. The native mobile app supports iOS 14 and later and Android 8 and later, on both phones and tablets.
A teammate cannot see something they should.
Check their role and the specific permission in Team, then Permissions. Access is enforced at the server, so removing a permission closes the screen even if an older app build still shows the link.
Not a customer yet and still have questions?
Send them over, or just create a workspace and poke at the real thing for 14 days.
- No credit card to start
- 14 days free
- Cancel from the billing page